Shipping policy

Last Updated: [27/7/2026]

Thank you for shopping with SCNTZ. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • All orders are processed within [1 BUSINESS DAY] after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Shipping Methods

We currently offer the following shipping option:

  • Standard Shipping – Delivered via our trusted courier partners across Pakistan.

Additional shipping options may become available in the future.

Delivery Time

Estimated delivery times are:

  • Major Cities: [2–4 BUSINESS DAYS]
  • Other Cities & Remote Areas: [3–5 BUSINESS DAYS]

Please note that delivery times are estimates and may vary depending on your location and courier operations.

Shipping Charges

🎉 We currently offer FREE shipping on all orders across Pakistan.

If shipping charges are introduced in the future, they will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation message containing your:

  • Tracking Number
  • Courier Name
  • Tracking Link (if available)

You can use this information to monitor the progress of your shipment.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays
  • Extreme weather conditions
  • Courier service disruptions
  • High order volumes
  • Remote delivery locations
  • Unforeseen circumstances beyond our control

If your order has not arrived within [3 DAYS] after the estimated delivery period, please contact our support team for assistance.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before placing your order.

SCNTZ is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If a delivery cannot be completed because:

  • The recipient is unavailable,
  • The address is incorrect, or
  • The courier is unable to contact the customer,

the courier may attempt redelivery or return the parcel according to their policy. Additional shipping charges may apply for reshipping returned orders.

Damaged or Missing Packages

If your order arrives damaged or appears to be missing items:

  1. Contact us within [24–48 HOURS] of receiving your order.
  2. Include your order number.
  3. Provide photos of the package and the affected items (if applicable).

We will investigate the issue and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: scntzsupport@gmail.com
WhatsApp / Phone: +923396255285
Business Hours: [MONDAY–SATURDAY | 10:00 AM – 7:00 PM]